Power: Complete and fully tested UPS environment including both battery and natural gas generator back-up
power.
Data: Off-site backup, plus a RAID system for continuous data redundancy on-site.
Software: Operating system and applications software back-up daily via DLT system.
Equipment: In-house solution to route activity to Noble Systems stations located in any of eight contact centers in
Ohio. Secondary solution of routing calls to a local hardware partner since 1987.
Network: OC-3 Sonet Ring Network providing telecommunications network redundancy through Central Office
Node utilizing DS-3's
Security - Complete site security includes:
- Fire alarms
- Fireproof safe
- Locked doors 24x7x365
- Five sections of security
- Swipe card or keypad entry at all sections and entrances, plus controlled admittance to sections by
authorized privilege
It’s impossible to guarantee results for a new and specific program, however we can help protect your
investment and better ensure the results you expect with quality processes and comprehensive planning...
OKS-Ameridial's 136-Point Quality Check Process
Every OKS-Ameridial program goes through a proprietary 136-point quality checklist during implementation. Your
approval is required at numerous points within this process. The checklist ensures a standard and consistent
process of implementation for all programs.
Silent Monitoring
In-house monitors listen to every program ongoing. Monitors are trained and equipped with Statistical Process
Control techniques that are applied to each client program. This process breaks down the discussion guide
(script) by its meaningful parts to identify process vs. individual weaknesses, thus enabling specialists to better
develop your program & coach agents where needed.
Remote Monitoring
Remote monitoring enables you to stay intimate with your program at all times, from your car, home or office.
OKS-Ameridial clients remain a big part of the program development team for their own programs.
