from Noble, Aspect® and complete support services,
OKS-Ameridial makes sure that when your customers
call, they receive prompt and professional service. When
your prospects call, we can answer their questions, take
their orders, locate the nearest dealer, and provide the
dependable service you expect.
We deliver complete program development, from needs
consultation to ROI. Our development specialists follow
our proprietary 136-point checklist to ensure all of your
program requirements are met.
OKS-Ameridial is a mid-size in-bound service provider.
We handle a wide range of activity from small to medium
size programs 24 hours a day, 7 days a week.
- Health Services
- Catalog Companies
- Non-Profit
- Newspapers
- Communications
- High-Tech
- Dot Com's
- Wireless
- New Product Launch
- Sales
- Customer Service
- Lead Capture & Distribution
- Order Capture & Up-sell/Cross-sell
- Dealer Locator
- Inquiry Handling
- Direct Response
- Overflow from your in-house
Customers
- DNIS (Dialed Number Identification Service) allows us to track your response rate by
the advertising medium used. - ANI (Automatic Number Identification) allows us to support numerous Toll-free numbers
and intelligently skill-base route calls to the correct Team of agents. - CTI (Computer Telephony Integration) allows us to access your database and load
customer information to the agent's screen instantly. - Skills-based routing
- Proprietary agent screens for maximum efficiencies
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